The board structure (number, size and relations among boards) and decision making process is efficient and effective.
The board is focused on policy, strategy and performance rather than operations and management.
The CEO is open with the board and uses it as a resource to address tough issues.
The CEO gathers appropriate input but is able to make difficult decisions in a timely manner with limited information.
Physicians are actively and constructively involved in governance and clinical operations.
The organization is focused on the needs and expectations of the people we serve and the quality of the healthcare services we deliver.
There is a shared clinical vision that describes the scope of care and the philosophy for how it will be delivered
The strategy provides a clear roadmap to achieve our vision and has well defined goals, measurable objectives and timeframes and clear assignment of responsibility.
Physicians routinely work together to improve clinical performance and satisfaction.
Physicians and the hospital work together to create a rational system for outpatient services.
Physicians and hospital leaders have mutual respect and empathy.
Productivity and asset utilization is better than average.
Managers understand the drivers of performance and use data to improve operations.
Quality is a top priority.
Information on errors and near misses is routinely and comprehensively collected and analyzed.
There is a shared expectation and passion for measuring, monitoring, analyzing and improving clinical performance.
Our services are designed, organized and delivered to best meet the needs and desires of our customers.
Patients turn to our organization first for all their health and healthcare needs.
Our organization is considered to be among the best places to work.
We are committed to identifying and implementing the best demonstrated clinical practices.
We collect and analyze performance on all consensus (i.e. National Quality Forum) measures.
There are consequences for poor performance.
Our "Brand Name" is well known and highly regarded.
We are the dominate market share leader throughout our service area for the services we emphasize.
Our balance sheet is strong enough to see us through a crisis.
We have strong cash management (efficient billing, low receivables, infrequent denials, good return on investments)
We have strong capital and operating budget planning processes well integrated with our strategy.
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