Greatness Profile


Great organizations have the following characteristics (see Great Healthcare Organizations), how well does your organization stack up? Complete the following survey and submit it to us for a quick assessment. If you would like a more detailed assessment contact us for a complete profile or a discussion about how to identify your relative strengths and weaknesses.

  1. The board structure (number, size and relations among boards) and decision making process is efficient and effective.

    disagree strongly disagree neutral agree agree strongly

  2. The board is focused on policy, strategy and performance rather than operations and management.

    disagree strongly disagree neutral agree agree strongly

  3. The CEO is open with the board and uses it as a resource to address tough issues.

    disagree strongly disagree neutral agree agree strongly

  4. The CEO gathers appropriate input but is able to make difficult decisions in a timely manner with limited information.

    disagree strongly disagree neutral agree agree strongly

  5. Physicians are actively and constructively involved in governance and clinical operations.

    disagree strongly disagree neutral agree agree strongly

  6. The organization is focused on the needs and expectations of the people we serve and the quality of the healthcare services we deliver.

    disagree strongly disagree neutral agree agree strongly

  7. There is a shared clinical vision that describes the scope of care and the philosophy for how it will be delivered

    disagree strongly disagree neutral agree agree strongly

  8. The strategy provides a clear roadmap to achieve our vision and has well defined goals, measurable objectives and timeframes and clear assignment of responsibility.

    disagree strongly disagree neutral agree agree strongly

  9. Physicians routinely work together to improve clinical performance and satisfaction.

    disagree strongly disagree neutral agree agree strongly

  10. Physicians and the hospital work together to create a rational system for outpatient services.

    disagree strongly disagree neutral agree agree strongly

  11. Physicians and hospital leaders have mutual respect and empathy.

    disagree strongly disagree neutral agree agree strongly

  12. Productivity and asset utilization is better than average.

    disagree strongly disagree neutral agree agree strongly

  13. Managers understand the drivers of performance and use data to improve operations.

    disagree strongly disagree neutral agree agree strongly

  14. Quality is a top priority.

    disagree strongly disagree neutral agree agree strongly

  15. Information on errors and near misses is routinely and comprehensively collected and analyzed.

    disagree strongly disagree neutral agree agree strongly

  16. There is a shared expectation and passion for measuring, monitoring, analyzing and improving clinical performance.

    disagree strongly disagree neutral agree agree strongly

  17. Our services are designed, organized and delivered to best meet the needs and desires of our customers.

    disagree strongly disagree neutral agree agree strongly

  18. Patients turn to our organization first for all their health and healthcare needs.

    disagree strongly disagree neutral agree agree strongly

  19. Our organization is considered to be among the best places to work.

    disagree strongly disagree neutral agree agree strongly

  20. We are committed to identifying and implementing the best demonstrated clinical practices.

    disagree strongly disagree neutral agree agree strongly

  21. We collect and analyze performance on all consensus (i.e. National Quality Forum) measures.

    disagree strongly disagree neutral agree agree strongly

  22. There are consequences for poor performance.

    disagree strongly disagree neutral agree agree strongly

  23. Our "Brand Name" is well known and highly regarded.

    disagree strongly disagree neutral agree agree strongly

  24. We are the dominate market share leader throughout our service area for the services we emphasize.

    disagree strongly disagree neutral agree agree strongly

  25. Our balance sheet is strong enough to see us through a crisis.

    disagree strongly disagree neutral agree agree strongly

  26. We have strong cash management (efficient billing, low receivables, infrequent denials, good return on investments)

    disagree strongly disagree neutral agree agree strongly

  27. We have strong capital and operating budget planning processes well integrated with our strategy.

    disagree strongly disagree neutral agree agree strongly

  28. Please describe your service area:

    Large urban
    Small urban
    Suburban
    rural

  29. Please define your hospital:

    Academic Medical Center
    Tertiary Hospital
    Regional Medical Center
    Specialty Hospital
    Community Hospital

  30. Please select any of the following options that apply:

    We are part of a multi-hospital system
    We have employed physicians
    More than 30% of the population is in an HMO
    There is a medical group with more than 30 physicians in the community

  31. Please provide the following contact information:

    Name
    Title
    Organization
    Street Address
    Address (cont.)
    City
    State/Province
    Zip/Postal Code
    Country
    Work Phone
    FAX
    E-mail

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Revised: 07/19/04